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Risk & Crisis Communication
Webinar Series

Live Interactive Webinar

Audra Diers-Lawson - Crisis Capacity: Developing an Organization's Ability to Respond Well to Crises


    Thursday March 30 , 2023

    At 04:00 PM CEST

    Live Webinar Session has ended now.

About the webinar:
For a number of years data has been telling the story that crisis response is often too little, too late. However, during the COVID-19 pandemic governments, non-governmental organizations, and certainly businesses have learned that without building 'crisis capacity' their organizations suffer. This presentation focuses on an evidence-based discussion of building crisis capacity from a stakeholder relationship management perspective.
What you'll learn:
➡️ Delineating between material crisis capacity and relational crisis capacity based on a risk management perspective
➡️ Identify the value of investing in stakeholder relationship management initiatives
➡️ Be introduced to a stakeholder mapping tool
➡️ Discuss implications for risk and crisis communication strategy

About Audra Diers-Lawson:
Audra Diers-Lawson is a Professor of Risk and Crisis Communication and the Director of the PhD program in Communication and Leadership at Kristiania University College in Oslo, Norway. She is also a member of the Technical Advisory Group on Risk Communication for the World Health Organization - Europe. In the last few years Professor Diers-Lawson has collaborated with organizations like the Asia Europe Foundation, WHO, and EU to evaluate and translate research to actionable communication strategy. Her approach focuses on a stakeholder-centered approach to risk and crisis communication that she discusses in her book, Crisis Communication: Managing Stakeholder Relationships.